Skills: !!!!!!!!!!!!!!!!!!!MUST HAVE FINANCIAL INDUSTRY EXPERIENCE!!!!!!!!!!!!!!!!!!

· Genesys Routing development

· Genesys Reporting

· Responsible for the design, development, coding, testing, debugging, documentation of programming applications, and CTI system integration to satisfy business requirements following defined project life cycle and testing methodology.

· Works closely with client management to identify and specify complex business requirements and processes.

· Researches and evaluates alternative solutions and makes recommendations.

· Provide Computer Telephony Infrastructure design and support (exiting and new).

· Be responsible for the availability and configuration of the Genesys production, development and QA environment.

· Plan, coordinate and conduct cross-functional system testing.

· Lead in technical design sessions and provide subject matter expertise as it relates to the Genesys product suites (Framework CTI, Management, Routing, and Reporting)

· Provide proactive architecture review and analysis.