h Lucid Jobs Service Now Senior Subject Matter Expert Job from Lucid Technologies INC at Dallas, TX
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Company Information

Company : Lucid Technologies INC

Website : https://lucidtechinc.com

Posted By : HR Lucid Technologies Inc

Phone : 214-385-4144 x 306

Lucid Jobs ID : 73T7Q7S575

Type : Full Time, Part Time, Internship, Contract, Contract to Hire

Industry : IT

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  • Job Title Service Now Senior Subject Matter Expert
  • Posted on Feb 25, 2025
  • Location: Dallas, TX
  • Job Rating:
    70.0%
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  • Work Eligibility Requirement: N/A
  • Security Clearance: N/A
  • Additional restriction: N/A
  • Salary: N/A
  • Start Date: N/A
  • Job Description:

    Job Title: Service Now Senior Subject Matter Expert
    Location: Remote  
    Eastern, Central and Mountain time zones.
    US Citizenship is Required - Ability to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance.

    Description:
    • • The qualified individual must have the ability to work with client and stakeholders in building and supporting a FedRAMP High Gov cloud SaaS service management solution.   This SaaS offer will leverage the suite of ServiceNow packages and modules.  
    • • This position will require the individual to build and operate solutions based on leading ServiceNow technology and best practice.  
    • • As a ServiceNow subject matter expert, you will be responsible for supporting, analyzing and further enhance the client solution.    
    • • You will utilize your existing Service Management / ServiceNow, Market knowledge and technical expertise to support the customer needs and develop value propositions with the ServiceNow SaaS offering.
    Typical Duties:
    • • Key Contributor to the ServiceNow SaaS Solution implementation, your role will include such activities as:  
    • • System configuration.
    • • Development of custom features on client and server side.
    • • Technical consulting.
    • • Technical specifications preparation.
    • • Testing support, rollout support and others.
    • • Follow implementation standards and technical best practices related to the SaaS offering.
    • • Provide expertise on technical questions, related to ServiceNow platform.
    • • Understand the business needs and the needs to standardize processes (ITIL) and build this into the design and deliverables.
    • • Write Knowledge Management articles for the ServiceNow Platform.
    Qualifications:
    • • Bachelors Degree and a minimum of 16 years of experience. Additional 4 years of experience may be accepted in lieu of the degree.
    • • Minimum of 5 years of ServiceNow specific deployment experience.
    • • Must have ServiceNow SaaS Platform experience.
    • • Must have experience with ServiceNow domain separation and ITSM.
    • • Must be able to build and deploy catalog items including workflow or flow designer.
    • • Must understand the use of UI actions, UI policies, and business rules.
    • • Must understand ACLs and how items are impacted with ACLs.
    • • Must be able to support the upgrade process when moving ServiceNow to a new version.
    • • Must be a US Citizen.
    • • Must be able to obtain and maintain the required agency clearance.
    Preferred Qualifications:
    • • Experience with JavaScript and performing scripted actions in ServiceNow.
    • • Government contracting experience (is a plus).
    • • FedRamp experience is a plus.

    Thanks andamp; Regards,  
    Ravi Rajbhar  
    US IT Recruiter  
    Lucid Technologies Inc  
    E: Ravi.rlucidtechinc.com  
    C: ++1 214-385-4144 Ext:209  
    W: www.LucidTechINC.com  
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