h Lucid Jobs Sr. IT Service Management Specialist Job from Lucid Technologies INC at Arlington, VA
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Company Information

Company : Lucid Technologies INC

Website : https://lucidtechinc.com

Posted By : HR Lucid Technologies Inc

Phone : 214-385-4144 x 306

Lucid Jobs ID : L8H63GA892

Type : Full Time, Part Time, Internship, Contract, Contract to Hire

Industry : IT

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  • Job Title Sr. IT Service Management Specialist
  • Posted on May 05, 2025
  • Location: Arlington, VA
  • Job Rating:
    70.0%
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  • Work Eligibility Requirement: N/A
  • Security Clearance: N/A
  • Additional restriction: N/A
  • Salary: N/A
  • Start Date: N/A
  • Job Description:


    Job Title: IT - Software Engineer III
    Location work will be performed: VAO225 - Rosslyn - Remote
    Job Description: Job Title:   Sr. IT Service Management Specialist


    Position Description:
    • • Maintain the health, performance, and reliability of the ServiceNow platform.
    • • Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
    • • Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
    • • Provide technical support and issue resolution, ensuring minimal disruption to IT services.
    • • Monitor system logs and performance, proactively identifying and addressing potential issues.
    • • Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
    • • Maintain thorough documentation of configurations, processes, and procedures for compliance  
    • • and knowledge sharing.
    • • Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT  
    • • standards.
    • • Offer technical leadership in platform design, integration, and optimization efforts.
    • • Conduct evaluations of new tools or system changes to assess compatibility, performance, and  
    • • long-term suitability.
    Primary Requirements:

    • • Demonstrated experience in managing and administering ServiceNow, including platform  
    • • configuration, upgrades, and technical troubleshooting.
    • • Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
    • • Strong knowledge of ITIL frameworks, and ITSM best practices.
    • • Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
    • • Ability to implement and maintain automated processes and workflows.
    • • Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
    • • Experience providing user training and technical documentation.
    • • Skilled in problem-solving and root cause analysis.
    • • Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

    Secondary Requirements:
    • • Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
    • • Prior experience supporting government agencies or contracts.
    • • Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.

    Certifications:  
    • • ServiceNow Certified System Administrator
    • • ServiceNow Certified Application Developer  
    • • ITIL Foundation Certification

    Education:  
    • • Bachelors degree in computer science, information systems, or a related discipline.
    • • At least 5 years of experience in IT support, system administration, or a related technical field.
    • • Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.

    Additional Provisions:
    • • Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.  
    • • If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.  
    • • All candidates must be a US Citizen or have permanent residence status (Green Card).  
    • • Candidate must have lived in the United States for the past 5 years.  
    • • Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)  


    Thanks andamp; Regards,
    Kathula Naganjaneyulu
    Sr. US IT Recruiter
    Lucid Technologies Inc
    E: Naganjaneyulu.klucidtechinc.com  
    O: 214-385-4144   Ext- 206
    W: www.LucidTechINC.com
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